If your Simmer box is missing or something doesn’t look right, try this first:
- Check the DPD tracking link in your text or email
- Use the DPD app to see your driver’s location
- Double-check your safe place photo or any updates from the courier
💡 Still stuck?
Since the parcel is with DPD, they’re usually best placed to resolve live delivery issues.
But if you’re not getting the help you need, just let us know—we’re happy to step in and contact them on your behalf.
We’re always here to make sure your meals arrive safely and on time.